Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 5 – Will Stevenson
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, our Head of …
Customer Success
Customer Sentiment Analysis: What’s It All About and Why You Need It
While attracting new customers is great, it’s only half the story. The true challenge comes in retaining them. …
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 4 – Adam Smith
For our new episode of the Mastering CS podcast, Irina Cismas, our Head of Marketing at Custify discussed …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – J.P Scoville | Ep 3 Podcast
Welcome to another episode of “Mastering CS: Candid Leader Insights,” where we delve into the world of Customer …
SaaS Metrics
CAC Payback Period, Your Formula to Longterm SaaS Profitability
For your next quarterly meeting, get ready to impress with one metric I’m sure most of you’ve heard …
Webinars and Podcasts
Mastering CS – Candid Leader Insights- Parul Bhandari | Ep 2 Podcast
Welcome to another episode of “Mastering CS: Candid Leader Insights,” where we delve into the world of Customer …
Best Practices
Using ChatGPT for Customer Service: Use Case Guide
Ever wished for a customer service assistant that’s available around the clock and can handle multiple queries simultaneously? …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Con Cirillo | Ep 1 Podcast
In this episode of Mastering CS Candid Leader Insights, Irina is joined by Con Cirillo, the Director of Lifecycle Marketing at Funnel and an advisor for investment groups and companies.
Webinars and Podcasts
Choosing the right tool for Customer Success | Webinar
What’s the right tool for customer success? Can you use a CRM for your CS activities? How to prove the value of a CSP? These are questions that Irina Cismas and Carmel Granahan discuss in our latest webinar.
Tools
9 of The Best Voice of the Customer (VoC) Tools in 2024
As a guy who grew up in the UK where ‘everyone is a shopkeeper’ I inherently understand that …
Customer Success
How to Improve Your Customer Journey with a Customer Success Platform
Examples on how to improve the customer journey and leverage data with the help of a customer success platform; free ebook download.
Customer Success
How to Prioritize Customer Needs and Stick to Your Budget
Prioritizing customer needs comes down to cost vs impact – but implementation will always depend on both CS and Product teams. Here’s what to consider.
Customer Success
SaaS Customer journey challenges and how to overcome them
Navigating the SaaS landscape? Then you know the customer journey isn’t merely a series of touchpoints—it’s the linchpin …
Customer Success
The SaaS Customer Segmentation Guide for CSMs
Picture this: It’s the holiday season, and you’re faced with the delightful challenge of picking the perfect gifts …
SaaS Metrics
How to Strategically Use NPS to Overcome Growth Obstacles
As more SaaS brands compete for public attention, impeccable customer experience is your best shot at cutting through …
Best Practices
How to Implement a Recurring Revenue Model in SaaS
Who doesn’t want predictable recurring revenue? It’s part of the appeal of SaaS for most business leaders and …
Best Practices
The Best Business Books: Bestsellers List
Elevate your business with insights from 15 bestselling business books. Our curated list covers strategy, customer service, and more. Start reading today!
Customer Success
The Silent Architect: How Customer Success Influences Product Roadmaps
The product roadmap is not a one-and-done process. It’s an ongoing cycle of listening, learning, and iterating. Your …
Webinars and Podcasts
Proving customer success value: Day-to-day challenges in the life of a CSM | Webinar
As CSMs, proving our impact is vital. It aligns us with our business goals, validates our efforts, and …
SaaS Metrics
Customer Retention Cost: How to Reduce CRC and Drive Loyalty
When a SaaS company thrives, it does so because it has customers. But when those customers start to …