The Custify Blog

Resources to build your customer success team & strategy.

Best Practices

10 Ways Customer Reviews Can Enrich Your Content

Did you know that 79% of shoppers rely on customer reviews? As a business owner, you have to …

Customer Success

6 Inspiring Customer Success Stories of Focus, Loyalty, and Teamwork

Customer success is a field where stories abound. And most of them are great! Today, in this article, …

Customer Success

Why Implementation isn’t Onboarding

Sales just closed a HUGE deal and handed it over to you, the customer’s new CSM. With a …

Tools

Choosing the best call management software

Call management software is a technology that you can use to coordinate, route, and handle inbound and outbound …

Webinars

Busting User Onboarding Myths in Customer Success | Webinar

In today’s webinar, Efehan Çelik, customer success manager at UserGuiding, debunks some of the most common user onboarding …

Best Practices

5 Ways to Enable Proactive Customer Engagement

Ever patronized a business that went out of its way to anticipate your needs and just be nice, …

Best Practices

13 SaaS Lead Follow-Up Mistakes and How to Avoid Them

Are you aiming at closing more sales and increasing your customer base? This is what SaaS lead follow-up …

Best Practices

What is Customer Education Content – Examples & Benefits

Do you offer customer education content on your website or any other way? If not, you may be …

Tools

7 Key Differences Between CRM And CDP: Which One Fits Your Business

At the heart of what they do, marketing, product, and sales teams rely on the customer data available …

Webinars

Mistakes to Avoid When Scaling Your CS Operations | Webinar

What mistakes should you be avoiding when scaling your customer success operations? We talked to Jennifer Chiang, author …

Customer Success

The Ideal Sales to Customer Success Handoff

Imagine a perfect sync between your customer success and sales departments. For some, it’s a good dream. For …

Best Practices

How to Write a Compelling Case Study? 5 Real Examples

Case studies are bland and monotone. But we can’t overlook the fact that case studies are one of …

Best Practices

Optimizing Call Center Customer Support For Increased Revenue

As we live in a highly competitive environment, even the smallest details can make or break a winner. …

Tools

14 AI-Powered Tools To Improve Your User Experience And Sales

There is no surprise that if you want to succeed in running your business, you have to make …

Webinars

Customer Success in a Product-Led Growth Organization | Webinar

What’s the role of Customer Success in a product-led, self-service scenario? As the PLG model is dominating the …

SaaS Metrics

8 Ways to Uncover Valuable Customer Insights (& Apply Them!)

Customer experience – you can witness the best of it at a coffee shop. Here is a picture …

Customer Success

How Customer Success and Product Management Teams Can Work Together

Customer success working closely with the product team can seem like a luxury for most companies. But it …

Customer Success

The 13 Most Eye-opening Customer Success Webinars | 2022 List

Since the CS world is constantly full of brilliant talks, we know many of you’ve been waiting for …

Customer Success

What Is Customer Effort Score and How Is CES Calculated?

It is commonly believed that customer loyalty is reached through great, delightful customer service. But it was later …

Customer Success

QBRs for SaaS and What They Mean for Customer Success

As a SaaS business, one of the best ways to ensure continual growth with your customers is to …

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