The Custify Blog

Resources to build your customer success team & strategy.

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 11 – Parker Chase-Corwin

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Guides

Streamlining QBRs eGuide: How to Deliver Valuable Customer Insights

Discover key strategies you can use today in our new eBook on how to streamline Quarterly Business Reviews.

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 10 – De’Edra Williams

In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with …

Customer Success

Challenges of Talent Acquisition and Retention in CS Teams

The Impact of CS in Today’s Businesses In today’s dynamic business landscape, Customer Success takes center stage, captivating …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 9 – Sadie Shepard

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Customer Success

2024’s Top Trends in Personalized Customer Service in the Age of AI

According to the Forbes Advisor survey, more than half of businesses (56%) are using AI for customer service. …

Customer Success

2023 Customer Success Year in Review – News, Resources & Trends

2023 was wild. Will 2024 be the same? Let’s find out: we’ve got articles, books, predictions and many insights from customer success’ leading voices.

Guides

Internal Handoffs eGuide: Key strategies to help your teams better collaborate

Our guide to transforming handoffs shows key strategies to help your teams ‘pass the baton’ more smoothly and improve retention.

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 8: Michael Boyd

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Webinars and Podcasts

2023 Unwrapped: CS Insights and Forecasts for a Game-changing 2024 | Webinar

As 2023 is coming to an end, we are preparing for a new year in the customer success industry. In our end-of-the-year webinar, we discussed with 3 top CS leaders.

Customer Success

What’s the Cost-Benefit Analysis and How You Can Make the Best Use of It in SaaS & CS

When you’re looking to prioritize customer requests in customer success, it can be challenging to find the correct, …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 7 – Eleni Vorvis

Welcome to episode 7 of our podcast – Mastering CS – Candid Leader Insights. In this episode, Irina …

SaaS Business

The Future of SaaS: Top Trends and Predictions in 2024 and Beyond

“SaaS is the future of software, and that future is now.” This is one of the episode’s names …

SaaS Metrics

Top Customer Success OKRs to Use + OKR Spreadsheet Template

Let’s talk customer success objectives. Specifically, customer success OKRs. Be honest: how many times have you been uncertain …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 6 – Tracie Zamiska

Welcome to another insightful episode of “Mastering CS: Candid Leader Insights.” In this edition, your host Irina Cismas, …

SaaS Metrics

What is Net Dollar Retention (NDR) and How CSMs Can Improve it

Getting new users is no easy task. And it’s expensive. Not to mention time-consuming. Luckily, keeping the ones …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 5 – Will Stevenson

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, our Head of …

Customer Success

Customer Sentiment Analysis: What’s It All About and Why You Need It

While attracting new customers is great, it’s only half the story. The true challenge comes in retaining them. …

Webinars and Podcasts

Mastering CS – Candid Leader Insights | Ep 4 – Adam Smith

For our new episode of the Mastering CS podcast, Irina Cismas, our Head of Marketing at Custify discussed …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – J.P Scoville | Ep 3 Podcast

Welcome to another episode of “Mastering CS: Candid Leader Insights,” where we delve into the world of Customer …

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