Best Practices
7 Sales Methodologies For SaaS & How to Pick the One For Your Business
SaaS sales leaders may employ a specialized sales model to train and scale their team in some circumstances. …
SaaS Metrics
What Is Customer Satisfaction Score and How to Make the Most of It?
In our day and age, every review, social media post, or other user-generated content has the potential to …
Best Practices
How To Write A Top Customer Success Manager Resume
Do you believe you have the skills and abilities to guide prospects from the sales process to become …
Tools
The 21 Best Sales Tools to Fast-track Leads | 2022 List
Sales tools are no longer just a “nice-to-have” today. They help sales reps do so much more, by …
Best Practices
What Is Customer Relationship Mapping & How to Do It Right?
B2B relationships between two large organizations can be quite intricate as they often involve multiple key stakeholders from …
Guides
The Outstanding Guide to Customer Success Strategy
Everything you need to know about creating your first customer success strategy – free pdf guide.
Customer Success
What’s the Difference Between Your CRM and Customer Success Software?
Companies have been implementing Customer Relationship Management strategies to boost product sales for a while now. However, in …
Best Practices
How to Determine Buyer Intent For Your SaaS Products
You already understand the importance of customer behavior and how it helps you draw new users to your …
Best Practices
How to Apologize to a Customer | Tips, Tricks + Apology Letter Examples
Whether you’re working in customer support, service, or success, most of your career is dedicated to helping your …
Customer Success
Is Customer Success a Good Career? Yes. Let’s Explain Why!
Customer Success is a relatively new role that has emerged with the movement towards subscription-based software models. Although …
Customer Success
Best in-person Customer success events to attend in 2022
Attending events and conferences is a must for any customer success professional. These events offer you amazing opportunities, …
Customer Success
Tech-touch can be the new high-touch in customer success
The SaaS market is currently growing by 18% each year and 99% of businesses use at least one …
Customer Success
The 13 Best Customer Success Podcasts to Grow Your Career | 2022 List
Podcasts are a simple and fun way to stay in touch with the new concepts and ideas in …
Customer Success
2021 Customer Success Year in Review – Best News, Resources & Trends
Last year’s impact on the customer success industry was significant, to say the least. Businesses are progressively grappling …
Best Practices
Why You Need Good SaaS Offboarding Tactics Webinar
On our blog, we often talk about the importance of having a great onboarding process. That’s because, during …
Customer Success
5 Daily Habits of Great Customer Success Managers that Make a Huge Difference
Which fundamental skills can you develop to go beyond expectations and become a great CSM? Here are the 5 daily habits you should focus on.
Best Practices
Examples of Customer Success Marketing for SaaS Teams
Customer marketing, or retention marketing, focuses on providing dedicated content to support the customer’s success mission. Here are six examples of such tactics.
Customer Success
2021 Customer Success Industry Market Statistics, Salaries, and Growth
The impact last year had on the customer success industry was a significant one. Tech startups and SaaS …
SaaS Metrics
Creating an Ideal Remote Working Experience For Customer Success Teams
Learn tips and best practices to manage your customer success team remotely with great efficiency.
Customer Success
The 20 Essential Customer Success Books for the Modern CSM | 2022 Updated List
We found the essential customer success books every CSM needs to read. Pick your next read and discover the latest tactics to reduce churn and grow revenue.
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