Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 8: Michael Boyd
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Webinars and Podcasts
2023 Unwrapped: CS Insights and Forecasts for a Game-changing 2024 | Webinar
As 2023 is coming to an end, we are preparing for a new year in the customer success industry. In our end-of-the-year webinar, we discussed with 3 top CS leaders.
Customer Success
What’s the Cost-Benefit Analysis and How You Can Make the Best Use of It in SaaS & CS
When you’re looking to prioritize customer requests in customer success, it can be challenging to find the correct, …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 7 – Eleni Vorvis
Welcome to episode 7 of our podcast – Mastering CS – Candid Leader Insights. In this episode, Irina …
SaaS Business
The Future of SaaS: Top Trends and Predictions in 2024 and Beyond
“SaaS is the future of software, and that future is now.” This is one of the episode’s names …
SaaS Metrics
Top Customer Success OKRs to Use + OKR Spreadsheet Template
Let’s talk customer success objectives. Specifically, customer success OKRs. Be honest: how many times have you been uncertain …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 6 – Tracie Zamiska
Welcome to another insightful episode of “Mastering CS: Candid Leader Insights.” In this edition, your host Irina Cismas, …
SaaS Metrics
What is Net Dollar Retention (NDR) and How CSMs Can Improve it
Getting new users is no easy task. And it’s expensive. Not to mention time-consuming. Luckily, keeping the ones …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 5 – Will Stevenson
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, our Head of …
Customer Success
Customer Sentiment Analysis: What’s It All About and Why You Need It
While attracting new customers is great, it’s only half the story. The true challenge comes in retaining them. …
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 4 – Adam Smith
For our new episode of the Mastering CS podcast, Irina Cismas, our Head of Marketing at Custify discussed …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – J.P Scoville | Ep 3 Podcast
Welcome to another episode of “Mastering CS: Candid Leader Insights,” where we delve into the world of Customer …
SaaS Metrics
CAC Payback Period, Your Formula to Longterm SaaS Profitability
For your next quarterly meeting, get ready to impress with one metric I’m sure most of you’ve heard …
Webinars and Podcasts
Mastering CS – Candid Leader Insights- Parul Bhandari | Ep 2 Podcast
Welcome to another episode of “Mastering CS: Candid Leader Insights,” where we delve into the world of Customer …
Best Practices
Using ChatGPT for Customer Service: Use Case Guide
Ever wished for a customer service assistant that’s available around the clock and can handle multiple queries simultaneously? …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Con Cirillo | Ep 1 Podcast
In this episode of Mastering CS Candid Leader Insights, Irina is joined by Con Cirillo, the Director of Lifecycle Marketing at Funnel and an advisor for investment groups and companies.
Webinars and Podcasts
Choosing the right tool for Customer Success | Webinar
What’s the right tool for customer success? Can you use a CRM for your CS activities? How to prove the value of a CSP? These are questions that Irina Cismas and Carmel Granahan discuss in our latest webinar.
Tools
9 of The Best Voice of the Customer (VoC) Tools in 2024
As a guy who grew up in the UK where ‘everyone is a shopkeeper’ I inherently understand that …
Customer Success
How to Improve Your Customer Journey with a Customer Success Platform
Examples on how to improve the customer journey and leverage data with the help of a customer success platform; free ebook download.
Customer Success
How to Prioritize Customer Needs and Stick to Your Budget
Prioritizing customer needs comes down to cost vs impact – but implementation will always depend on both CS and Product teams. Here’s what to consider.