SaaS Metrics
Customer Retention Cost: How to Reduce CRC and Drive Loyalty
When a SaaS company thrives, it does so because it has customers. But when those customers start to …
Customer Success
Speaking the Customer Success language: A to Z CS terminology
Every industry and job comes with a specific set of terms and buzzwords. When we are talking about …
Best Practices
Customer Service Experience: Definition and Examples
Imagine you’ve emptied your business coffers to develop the best product and provide services that leave your competitors …
Best Practices
Why Is No One Responding To Your Customer Success Managers?
Interacting with customers can be an anxiety-inducing rollercoaster ride. One of the lows of that ride can often …
SaaS Metrics
From PLG to Hybrid SaaS: How to Scale Your Support, Sales & Success Teams
Product-led growth (PLG) and sales-led growth (SLG) are two very different approaches to growing a SaaS business. While …
Tools
Best SaaS Payment Processing Service | Top Solutions for 2024
If you’re in the business world, especially within the SaaS space, you’re no stranger to the monumental shift …
Best Practices
Unlocking customer-led growth with customer insights
In the SaaS world, knowing what your customers want isn’t just nice to have—it’s essential. Want to boost …
Best Practices
Value Realization Framework in SaaS: A Strategy to Exceed Customer Expectations
Profitability in SaaS is more often than not a tightrope act between development, marketing, and customer success. And …
Best Practices
14 Proven Ways to Shorten Your SaaS Sales Cycle in 2023
SaaS sales cycles are long and frustrating for companies like yours. But you’re on the right page to …
SaaS Metrics
The Power of Time to Value (TTV): From Sign-up to Success
In a SaaS world where 80% of customers uninstall apps because they don’t understand how to use them, …
Customer Success
Account Expansion: What It Is, Why It’s Important, and Strategies to Make It Happen
Achieving sustainable growth is the ultimate pursuit of any business. In the competitive world of SaaS, it’s all …
Tools
The Best Customer Self-Service Solutions
79% of customers expect organizations to provide self-service solutions to their questions and issues. Meanwhile, 77% say they …
Customer Success
54 SaaS Customer onboarding and retention statistics you need to know
Providing a great customer onboarding experience is crucial in the SaaS industry. If your customers have their a-ha …
Webinars and Podcasts
Streamline, engage, and track – ChartMogul’s secrets | Webinar
Discover ChartMogul’s strategies for high-value customer success in this webinar. Find out how Custify can help you reduce churn.
Guides
Founder’s Cheat Sheet to SaaS Pricing Models and Strategies
Here’s the only deep dive into SaaS pricing strategies and models you’ll ever need containing examples with pros and cons for each.
Tools
Business Productivity Tools You Need To Use
Steve Jobs famously said that you cannot mandate productivity, you must provide the tools to let people become …
SaaS Metrics
Customer Experience Vs. User Experience: Differences, Similarities & Importance
Customer experience (CX) and User experience (UX) are two marketing terms often used interchangeably in the business world. …
Best Practices
How Customer Success Teams Should Use Video to Improve Onboarding
Successful customer onboarding relies on two essential factors: information and its delivery. Among various communication methods, the video …
Customer Success
Explaining the RATER Model of Service Quality
Measuring the quality of customer service is a double-edged blade – it can be both useful and a …
Guides
Upselling and Cross-selling guide for SaaS
Discover how to use cross-selling and upselling in SaaS to increase Average Order Value (AOV) and boost your revenue.