Tools
Best Client Success Software Stack by Budget Level
The range of software tools available in client success can be overwhelming, expensive, and it can drag down …
Webinars and Podcasts
Data-Driven Customer Success with Mio Mattsson | Mastering CS – Ep 25
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
Customer Success in Complex Industries with Anton Lagochniak | Mastering CS – Ep 24
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
Running Effective Customer Meetings | Webinar
In this webinar we welcome Amy Newbury, the Head of CS at Kleene and Cristina Moise, CS Lead at SmartDreamers, as they share their insights into effective customer meetings.
Webinars and Podcasts
How Sara Arecco keeps her remote team motivated | Mastering CS – Ep 23
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at …
Webinars and Podcasts
How a growth mindset helped Alexandre Kinapenne overcome challenges in CS | Mastering CS – Ep 22
We are back with Mastering CS, Candid Leader Insights podcast, where Irina Cismas, Head of Marketing at Custify, …
Customer Success Articles
What Is Customer Value Maximization and How to Achieve It
Customer success has always had a complex identity crisis. Let me explain: 93.7% of companies measure CS impact …
Features
Custify Recognized as Best Customer Success Software by Tekpon
Custify wins Best Customer Success Software by Tekpon for helping SaaS companies reduce churn, boost customer lifetime value, and streamline workflows.
Webinars and Podcasts
How Amy Newbury Scales CS Teams and Drives Growth | Mastering CS – Ep 21
Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …
Best Practices
How to Use Predictive Customer Analytics to Increase Conversions
Data is a valuable asset in today’s modern world. Knowing more about your customers helps you personalize their …
Webinars and Podcasts
How Ellie Yates Tackles CS Team Challenges | Mastering CS – Ep 20
Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …
SaaS Business
How to Write a Winning Value Proposition (+ Best Examples)
We live in a time with markets more competitive and saturated than ever. Many products and services are …
Customer Success Articles
How to Do a Customer Exit Interview
The customer exit interview isn’t a desired moment. After all, who wants to see their clients leaving, right? …
Guides
Automation in CS eGuide: how to make your customer journey smoother
Download our eGuide to discover how automation can streamline your customer journey, boost efficiency, and enhance the CS experience. Transform your processes today!
Tools
Top 14 customer retention software for enhanced CX
Did you know that only 18% of companies focus on retention and more than 44% on acquisition? Unfortunately, …
Customer Success Articles
What Is Customer Success? Comprehensive Definition, Analysis & Overview
What is customer success, and why is it important? In this article, I’ll dive into the essence of …
Webinars and Podcasts
Mastering CS – Candid Leader Insights| Ep 19 – Victoria Fritz
Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …
Roundtable
Expert round-up: How will AI impact the role of CS in the future
Customer success should be the backbone of any company. Why? Because customers are the center of the business …
Customer Success Articles
7 key elements for a winning customer success plan
A customer success plan helps your customers reach their goals with your product. It outlines strategies and actions …
Customer Success Articles
Key takeaways from our first event with the CS Community in Romania – CS Bites & Bonds
On July 9th, 2024, I had the pleasure of participating in a fantastic event – our first CS …