The Custify Blog

Resources to build your customer success team & strategy.

Best Practices

How to Increase Brand Loyalty Through Customer Service Videos

When you think of customer service, what’s the first thing that comes to mind? It’s often a telephone …

Case Study

How a Clever Offboarding Process Helped Referrizer Recover 25% of Cancelled Clients

Powered by insights and data they gathered from Custify, Referrizer managed to create a detailed offboarding process that helped them recover 25% of cancelled clients.

Best Practices

11 Customer Success Manager Interview Questions Companies Ask & Why

A list of in-depth Customer Success Manager interview questions to check that your candidate understands churn, stress, upselling & everything else!

Best Practices

How To Be A Good Customer Success Manager

Advice and tips from 15 CSMs from all over the world on how to be a good Customer Success Manager.

Best Practices

How To Use Account-Based Marketing Tactics In Customer Success

How ab marketing complements Customer Success and examples of account-based marketing tactics you can use across departments.

Best Practices

8 Customer Success Best Practices From Peter Sterkenburg

Insightful interview with Peter Sterkenburg on customer success best practices he learned in his experience as a Customer Support and Customer Success representative.

Customer Success

Customer Churn – The Ultimate Guide to Reducing Churn

The definitive guide on SaaS churn: everything we know about preventing customer churn and reducing MRR churn with examples.

Best Practices

How I Solved the Challenge of Measuring Customer Success ROI

How to face the challenges of calculating customer success ROI within the ever-changing SaaS industry with examples and guide

Best Practices

How CS leaders measure the ROI of CSMs and why many struggle

A round-up of customer success stories on how industry leaders measure ROI and best practices on calculating it individually for customer success managers.

Tools

Top 16 Best Customer Support Software Solutions

Our list of best customer support software solutions, according to Customer Support representatives all around the globe.

Features

Announcing The Slack and Custify Integration

If your company uses the popular workplace collaboration tool Slack, you’re in luck. Custify can now natively connect …

Best Practices

Key Tips to Reduce Your B2B SaaS Startup’s Churn

New customer acquisition is extremely important for SaaS businesses at every stage of their life cycle, but particularly …

Best Practices

9 Customer Success Automation Challenges And How to Handle Them

80% of customers say the experience a company provides is as important as its products and services. Still, …

Best Practices

Shopify Onboarding Analysis: What Great Email Onboarding Looks Like

Shopify’s onboarding process should be an example for CSMs. After all, they wouldn’t have become the most popular …

Best Practices

14 CSM’s Advice to Getting Jobs in Customer Success

Jobs in customer success are trending so here are 14 top-level customer success managers with some precious advice for those who want to start a career.

Best Practices

How to Set Up a Customer Success Team in 5 Steps

Your business is built on the success of your customers. If they use your service successfully, renewals and …

Get started with Custify

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Risk free, no credit card.

Notice:

Notice: This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the privacy policy. If you want to know more or withdraw your consent to all or some of the cookies, please refer to the privacy policy. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies.

Ok