The Custify Blog

Resources to build your customer success team & strategy.

Webinars

Aligning Sales with Customer Success: Why and How? | Webinar

Aligning Sales and Customer Success is not an easy task. What happens if you disregard it? In this webinar we talk with Jeff Heckler, Director of CS at MarketSource, to find out.

SaaS Metrics

How to Measure and Increase Activation Rate for SaaS

Getting users from trial to paid is a common challenge for SaaS companies. If you want your business …

Best Practices

What Role Should Customer Success Play During Customer Acquisition?

In many SaaS businesses, customer success is treated as a post-sales activity to help ensure customer satisfaction and …

Guides

The Role Of Data In Customer Success eGuide

Discover the role of data in customer success. How to tackle data challenges. how to resolve them, and what CS metrics you should monitor.

Customer Success

Using Customer Success Analytics vs Product Analytics

According to Forrester Research, more than 72% of companies state that improving customer success is their first priority. …

SaaS Metrics

8 Ways to Improve Customer Success Team Dynamic

87% of business leaders have attested to customer experience being at the top of their priorities. The customer …

Guides

How to Properly Scale Customer Success Operations eGuide

Scaling customer success is not a matter of hiring more CSMs. It’s about efficiency and doing more using the same resources. Read this article to find out how.

SaaS Metrics

What is Customer Lifetime Value: Definition, Formula, and How to Use

Where is the value of a customer? Is it in their monthly subscription? Their purchases? Their customer reviews? …

SaaS Metrics

10 Lesser-Known Tips to Improve Customer Communication

A business without customers is not a business at all. Customers are the core of a business, whether …

Webinars

How Onboarding can Double your NRR | Webinar

Discover the impact of the onboarding process on your net revenue retention (NRR) in our new webinar session. …

SaaS Metrics

8 Budget-friendly Customer Success Tactics You Can Try Today

Businesses have ups and downs. And it’s a given that budgets will also rise and fall as business …

Best Practices

12 Must-Read Customer Service Books

Ensuring your customers have a supportive experience with your company starts before they even buy your products or …

Best Practices

Is Hybrid Working The Way Forward For Customer Success Teams?

If you’re a customer success manager, there’s a good chance you’re already operating a hybrid working model to …

Best Practices

A Founder’s Guide to Collecting and Utilizing User Feedback

What do you expect from this article? (Choose one or more variants.) It will outline the importance behind …

Best Practices

What Content Should You Add for Each Stage of the Customer Journey?

Content marketing is an essential part of your overall marketing and advertising strategy, no matter what kind of …

Best Practices

The Mistake SaaS Companies Make When Speaking to Potential Customers

One of the biggest mistakes a B2B SaaS company makes when it comes to speaking with potential customers: …

Customer Success

8 Common Mistakes When Building Customer Success Teams

By now, you must have read more than a few articles about how to build the perfect customer …

Webinars

Demystifying churn: How qualitative research will help you retain more customers | Webinar

In today’s webinar, Anita Toth, Chief Churn Crusher, talks more about customer interviews. In this comprehensive article, you’ll …

SaaS Metrics

10 Customer Engagement Metrics to Track in 2022

Companies depend on loyal and active users to stay in business. Engaged customers support your brand; they recommend …

Best Practices

Using Voice of the Customer to Drive Loyalty

Through Voice of the Customer, or VoC, programs, the business world opens itself up to direct customer feedback. …

Get started with Custify

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Risk free, no credit card.

Notice:

Notice: This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the privacy policy. If you want to know more or withdraw your consent to all or some of the cookies, please refer to the privacy policy. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to the use of cookies.

Ok