The Custify Blog

Resources to build your customer success team & strategy.

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 14 – Gillian Taylor

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

SaaS Metrics

Best Marketing Data Platforms

Data is everything. It helps businesses understand customers and tailor products and marketing to them. The problem is …

Customer Success

Top 14 Customer Success Events and Conferences to Join in 2024

The first month of 2024 is already gone! Have you decided which customer success events and conferences you …

Webinars and Podcasts

Mastering CS – Canding Leader Insights – Ep 13 – Matt Kelso

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Webinars and Podcasts

Laying the foundation: Masterful onboarding techniques in CS | Webinar

Custify’s first webinar episode of 2024 brought together two Customer Success experts, Hannah Dean, Senior CS Manager NEMEA …

Best Practices

Customer Insight Marketing: How to Use Data to Improve Customer Relationships

Few marketing tasks are as crucial (yet challenging) as uncovering the reasons behind customers’ thoughts and actions. Historically, …

Webinars and Podcasts

Mastering CS – Canding Leader Insights – Ep 12 – Laura Litton

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Guides

The guide to product adoption and why CSMs need to care

What makes a SaaS successful? Is it the glorious reviews? The buzz the product created when it first …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 11 – Parker Chase-Corwin

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Guides

Streamlining QBRs eGuide: How to Deliver Valuable Customer Insights

Discover key strategies you can use today in our new eBook on how to streamline Quarterly Business Reviews.

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 10 – De’Edra Williams

In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with …

Customer Success

Challenges of Talent Acquisition and Retention in CS Teams

The Impact of CS in Today’s Businesses In today’s dynamic business landscape, Customer Success takes center stage, captivating …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 9 – Sadie Shepard

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Customer Success

2024’s Top Trends in Personalized Customer Service in the Age of AI

According to the Forbes Advisor survey, more than half of businesses (56%) are using AI for customer service. …

Customer Success

2023 Customer Success Year in Review – News, Resources & Trends

2023 was wild. Will 2024 be the same? Let’s find out: we’ve got articles, books, predictions and many insights from customer success’ leading voices.

Guides

Internal Handoffs eGuide: Key strategies to help your teams better collaborate

Our guide to transforming handoffs shows key strategies to help your teams ‘pass the baton’ more smoothly and improve retention.

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 8: Michael Boyd

In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …

Webinars and Podcasts

2023 Unwrapped: CS Insights and Forecasts for a Game-changing 2024 | Webinar

As 2023 is coming to an end, we are preparing for a new year in the customer success industry. In our end-of-the-year webinar, we discussed with 3 top CS leaders.

Customer Success

What’s the Cost-Benefit Analysis and How You Can Make the Best Use of It in SaaS & CS

When you’re looking to prioritize customer requests in customer success, it can be challenging to find the correct, …

Webinars and Podcasts

Mastering CS – Candid Leader Insights – Ep 7 – Eleni Vorvis

Welcome to episode 7 of our podcast – Mastering CS – Candid Leader Insights. In this episode, Irina …

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