Webinars and Podcasts
How Sarah Chipps Scaled Customer Success Through Specialization and Systems | Mastering CS: Ep 62
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Sarah Chipps, Manager of Customer … Continued
Webinars and Podcasts
How Mark Rocklin Builds CS Operations and Lasting Customer Relationships | Mastering CS: Ep 61
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Mark Rocklin, Director of … Continued
Webinars and Podcasts
How Beatriz Toledo Builds Trust and Drives Adoption in Nonprofit CS | Mastering CS: Ep 60
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Beatriz Furlan Toledo, Customer … Continued
SaaS Metrics
How Ebba Klementsson Built Customer Success from Scratch at Refapp | Mastering CS: Ep 59
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Ebba Klementsson, Customer Success … Continued
Webinars and Podcasts
How Agathe Nivet Thinks About Onboarding as a Value Driver | Mastering CS: Ep 58
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Agathe Nivet, Customer Success … Continued
Webinars and Podcasts
How Alex Frunza Leads Customer Success in Enterprise Automation | Mastering CS: Ep 57
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Alex Frunza, Head of … Continued
Webinars and Podcasts
How Porter Williams Built a Customer Success Adoption Framework at BrightHire | Mastering CS: Ep 56
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas reconnects with Porter Williams, VP of Customer … Continued
SaaS Metrics
Spotting churn before the dashboard does | Webinar
In this session, Irina Cismas, Head of Marketing at Custify, was joined by Gillian Stringer, Senior Client Partner … Continued
Webinars and Podcasts
How Hana Gruzman Builds CS Operations and Enablement at Agora | Mastering CS: Ep 55
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Hana Gruzman, CS Operations … Continued
SaaS Metrics
Ready-to-Use Customer Health Score Templates for Customer Success
Customer health score templates help customer success managers make sense of customer signals and highlight the most important, … Continued
Webinars and Podcasts
How Advi Bishnoi Builds Customer Success Through Community and Consulting | Mastering CS: Ep 54
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Advi Bishnoi, Head of … Continued
Webinars and Podcasts
How Dominik Nenicka Leads Customer Success in Fraud and Financial Crime Prevention | Mastering CS: Ep 53
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Dominik Nenicka, Customer Success … Continued
SaaS Metrics
Customer Success Metrics You Should Track
Customer success metrics help teams make sense of disparate customer signals and create purpose-led customer success dashboards to … Continued
Webinars and Podcasts
How Pietro Restivo Brings a Product Mindset to Customer Success | Mastering CS: Ep 52
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Pietro Restivo, Manager of … Continued
Webinars and Podcasts
How Daniela Shikova Drives Customer Success in Clinical Research | Mastering CS: Ep 51
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Daniela Shikova, Manager Customer … Continued
SaaS Business
SaaS Podcasts: Best Shows for SaaS Founders
SaaS podcasts are shows that open our minds to new possibilities. From founders to CSMs, from salespeople to … Continued
Webinars and Podcasts
From Fashion Operations to Customer Success: How Andrea Zen Builds CS | Mastering CS: Ep 50
In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Andrea Zen, Customer Success … Continued
Webinars and Podcasts
Scaling CS in a complex, multi-product software business | Webinar
In this session, Irina Cismas, Head of Marketing at Custify, was joined by Henry Dillon and Fred Busche, … Continued
Roundtable
Reengaging Churned Customers 101: Where Sales and CS Meet
Re-engaging churned customers is the practice of reaching back out to clients who’ve switched providers. That outreach initiative … Continued
Webinars and Podcasts
How Cameron Hogg Drives Customer Success in Construction Tech | Mastering CS: Ep 49
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Cameron Hogg, Customer Success … Continued