Customer Success
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.
Top 14 Customer Success Events and Conferences to Join in 2024
The guide to product adoption and why CSMs need to care
Webinars and Podcasts
Mastering CS – Candid Leader Insights| Ep 19 – Victoria Fritz
Here’s a new episode from our podcast – Mastering CS, Candid Leader Insights. Irina Cismas, Head of Marketing …
Roundtable
Expert round-up: How will AI impact the role of CS in the future
Customer success should be the backbone of any company. Why? Because customers are the center of the business …
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Customer Success
7 key elements for a winning customer success plan
A customer success plan helps your customers reach their goals with your product. It outlines strategies and actions …
Customer Success
Key takeaways from our first event with the CS Community in Romania – CS Bites & Bonds
On July 9th, 2024, I had the pleasure of participating in a fantastic event – our first CS …
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 18 – Violeta Yuste
In this new episode from our podcast, Mastering CS, Irina Cismas, Head of Marketing at Custify, sat down …
Webinars and Podcasts
Mastering CS – Candid Leader Insights| Ep 17 – Chethan Kumar
We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head …
Customer Success
Customer Feedback Loops: Gathering Insights For Continuous Improvement
Just relying on occasional surveys or random feedback won’t cut it anymore. To really understand your customers’ needs …
Best Practices
How To Ask Your Customers For Reviews: Top 10 Real-World B2B Principles To Follow
With 69% of customers saying they have left a review when prompted by a business, you might feel …
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Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 16 – Bérénice Carrega
We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head …
Webinars and Podcasts
Proving the revenue-driven value of CS Part II | Webinar
Welcome to part 2 of our webinar on proving the revenue-driven value of CS. This episode brings back two CS experts, De’Edra Williams and Saahil Karkera, to share amazing insights.
Customer Success
Tips to Excel at Customer Happiness (It’s Not What You Think)
No matter how similar they seem, customer satisfaction isn’t customer happiness. In fact, both these concepts are miles …
Guides
Enhancing Customer Success Through Data eGuide
Drive Success with Data-Driven Decisions. Explore strategies to maximize customer relationships using data.
Customer Success
What Is Customer Delight? The Ultimate Guide
Customers are the soul of every business. This is why brands, including SaaS, do everything to keep their …
SaaS Metrics
The Importance of Time to Resolution in Accelerating Customer Satisfaction
A few minutes could make the difference between a happy customer and them moving to the competition. Why? …
Webinars and Podcasts
ROI Unpacked: Providing the Revenue-driven Value of CS | Webinar
Join CS experts De’Edra Williams and Saahil Karkera as they discuss data insights, CS-Sales alignment, and AI in our latest Custify webinar.
Customer Success
Customer Testimonials: How to Use Them Effectively
Customer testimonials are a very strong social signal. The only challenge is that you need to create testimonials that are convincing, honest, and relatable.
Guides
Personalizing CX eGuide: How to make your customers feel special using a CSP
Creating personalized experiences for your customers doesn’t have to be complicated. With the right tools in place (such as a CSP) to support you with your personalization initiatives, you can expect to see several benefits.
Customer Success
The Leadership Blueprint for a Customer-Centric Organization
Customer-centricity has become a hallmark of successful businesses in today’s highly competitive market. The tiny word “Customer-centricity” is …
Customer Success
How Value Moments Drive Growth and Customer Success
Let us begin with a few eye-opening statistics. Emplifi reports that 61% of customers will pay at least …
Tools
Top 12 Workflow Automation Tools
Companies invest heavily in recruiting, onboarding, and retaining top talent. In fact, according to an SHRM report, the …