Customer Success Articles
Customer Feedback Loops: Gathering Insights For Continuous Improvement
Just relying on occasional surveys or random feedback won’t cut it anymore. To really understand your customers’ needs …
Best Practices
How To Ask Your Customers For Reviews: Top 10 Real-World B2B Principles To Follow
With 69% of customers saying they have left a review when prompted by a business, you might feel …
Webinars and Podcasts
Mastering CS – Candid Leader Insights | Ep 16 – Bérénice Carrega
We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head …
Webinars and Podcasts
Proving the revenue-driven value of CS Part II | Webinar
Welcome to part 2 of our webinar on proving the revenue-driven value of CS. This episode brings back two CS experts, De’Edra Williams and Saahil Karkera, to share amazing insights.
Customer Success Articles
Tips to Excel at Customer Happiness (It’s Not What You Think)
No matter how similar they seem, customer satisfaction isn’t customer happiness. In fact, both these concepts are miles …
Guides
Enhancing Customer Success Through Data eGuide
Drive Success with Data-Driven Decisions. Explore strategies to maximize customer relationships using data in our pdf eguide.
Customer Success Articles
What Is Customer Delight? The Ultimate Guide
Customers are the soul of every business. This is why brands, including SaaS, do everything to keep their …
SaaS Metrics
The Importance of Time to Resolution in Accelerating Customer Satisfaction
A few minutes could make the difference between a happy customer and them moving to the competition. Why? …
Webinars and Podcasts
ROI Unpacked: Providing the Revenue-driven Value of CS | Webinar
Join CS experts De’Edra Williams and Saahil Karkera as they discuss data insights, CS-Sales alignment, and AI in our latest Custify webinar.
Customer Success Articles
Customer Testimonials: How to Use Them Effectively
Customer testimonials are a very strong social signal. The only challenge is that you need to create testimonials that are convincing, honest, and relatable.
Guides
Personalizing CX eGuide: How to make your customers feel special using a CSP
Creating personalized experiences for your customers doesn’t have to be complicated. With the right tools in place (such as a CSP) to support you with your personalization initiatives, you can expect to see several benefits.
Customer Success Articles
The Leadership Blueprint for a Customer-Centric Organization
Customer-centricity has become a hallmark of successful businesses in today’s highly competitive market. The tiny word “Customer-centricity” is …
Customer Success Articles
How Value Moments Drive Growth and Customer Success
Let us begin with a few eye-opening statistics. Emplifi reports that 61% of customers will pay at least …
Tools
Top 15 Workflow Automation Tools
Companies invest heavily in recruiting, onboarding, and retaining top talent. In fact, according to an SHRM report, the …
Customer Success Articles
Why Is Customer Success Important to You? CS Leaders Answer
We live in an age where the importance of customer success and its vital role within an organization …
Tools
Best Free and Paid Customer Success Tools Every CSM Should Use
Customer success managers have a lot of responsibilities. According to a recent study, 48% of CSMs surveyed said …
Customer Success Articles
How an Upskilling Strategy Can Level Up Your CSMs
There’s no need to beat around the bush – SaaS is changing. We’re seeing it all around us. …
Best Practices
Winning the Customer Game: How Sales Intelligence Boosts Conversions
If you’re like most customer-facing companies, you’ll feel like you spend most of your time thinking about how …
Tools
Top Project Management Tools for SaaS Teams
Missed communications, crossed wires, lost documents, deadline pushbacks – the threats of a mismanaged project lurk around every …
Webinars and Podcasts
Navigating the Goodbyes: Tactical steps for handling post churn | Webinar
It’s essential to have a process ready for when a client decides to leave. Our webinar will provide strategies to manage churned customers, ensuring a smooth transition and leaving the door open.