Webinars and Podcasts
How Dominik Nenicka Leads Customer Success in Fraud and Financial Crime Prevention | Mastering CS: Ep 53
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Dominik Nenicka, Customer Success … Continued
SaaS Metrics
Customer Success Metrics You Should Track
Customer success metrics help teams make sense of disparate customer signals and create purpose-led customer success dashboards to … Continued
Webinars and Podcasts
How Pietro Restivo Brings a Product Mindset to Customer Success | Mastering CS: Ep 52
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Pietro Restivo, Manager of … Continued
Webinars and Podcasts
How Daniela Shikova Drives Customer Success in Clinical Research | Mastering CS: Ep 51
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Daniela Shikova, Manager Customer … Continued
SaaS Business
SaaS Podcasts: Best Shows for SaaS Founders
SaaS podcasts are shows that open our minds to new possibilities. From founders to CSMs, from salespeople to … Continued
Webinars and Podcasts
From Fashion Operations to Customer Success: How Andrea Zen Builds CS | Mastering CS: Ep 50
In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Andrea Zen, Customer Success … Continued
Webinars and Podcasts
Scaling CS in a complex, multi-product software business | Webinar
In this session, Irina Cismas, Head of Marketing at Custify, was joined by Henry Dillon and Fred Busche, … Continued
Roundtable
Reengaging Churned Customers 101: Where Sales and CS Meet
Re-engaging churned customers is the practice of reaching back out to clients who’ve switched providers. That outreach initiative … Continued
Webinars and Podcasts
How Cameron Hogg Drives Customer Success in Construction Tech | Mastering CS: Ep 49
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Cameron Hogg, Customer Success … Continued
Webinars and Podcasts
What Gillian Stringer Thinks About Change Management and Real CS Partnership | Mastering CS: Ep 48
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Gillian Stringer, Senior Client Partner … Continued
Webinars and Podcasts
How Catalin Petre Runs Customer Success in a Database Scale-Up | Mastering CS: Ep 47
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas speaks with Catalin Petre, Customer Success Manager … Continued
SaaS Metrics
Why Acquisition Quality Matters More Than Acquisition Volume
Suppose you’re in a growth meeting and someone claims, “We doubled sign-ups this month.” While that may sound … Continued
Webinars and Podcasts
From Sales to CS: why Arek Czarnecki switched and what changed | Mastering CS: Ep 46
In this episode of Mastering CS: Candid Leader Insights, Irina Cismas talks with Arek Czarnecki, Head of Customer … Continued
Tools
10 Best Sentiment Analysis Tools to Better Understand Your Customers in 2026
As AI solutions are on the road to full adoption in the business world, sentiment analysis and sentiment … Continued
Roundtable
Customer Success in 2026: Trends, Goals, and Fears
If 2025 is anything to go by, we’re in for an eventful 2026 in customer success. It will … Continued
Webinars and Podcasts
Building Customer Success from the Ground Up: Real Strategies for Startup Teams | Webinar
In this session, Irina Cismas, Head of Marketing at Custify, was joined by Kourtney Thomas, Head of Customer … Continued
Webinars and Podcasts
From National Swimmer to CS Builder: How Ellen Quirke Is Shaping CS | Mastering CS: Ep 45
In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Ellen Quirke, Head of … Continued
Best Practices
Build Once, Repeat Forever: How To Create Scalable Playbooks That Grow With Your Customer Base
A playbook is your business’s operational blueprint for customer success (CS). It defines how to onboard customers, manage … Continued
Customer Success Articles
Localized Onboarding With AI Voice: Lift Activation & URR in 60 Days
Whether a new user understands your product—and decides to stay—often depends on your multilingual onboarding. Many SaaS teams … Continued
Webinars and Podcasts
From Banking to Customer‑Centric Ops: How Simon Montgomery Is Scaling ID‑PAL | Mastering CS – Ep 44
In this episode of Mastering CS Candid Leader Insights, Irina Cismas sits down with Simon Montgomery, COO at … Continued