Tools
Best user onboarding tools for 2024
It’s important to make a good first impression and for the SaaS customer journey, the onboarding process is …
Customer Success Articles
How to Build a Churn Prediction Model that Works
Our lives in customer success are in a constant state of guesstimating our customers’ sentiment as to our …
Tools
Email Marketing Tools And Tips To Avoid The Spam Folder
Email marketing is crucial for client success. It directly bolsters business by enhancing client relations. However, there’s a …
Customer Success Articles
CSP: The Catalyst for Customer Success in SaaS
Amidst the chaos of Google Sheets reports and CRM clutter, lies the catalyst for customer success in your …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 15 – Keishla Ceaser-Jones
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Customer Success Articles
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 14 – Gillian Taylor
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Tools
Best Marketing Data Platforms
Data is everything. It helps businesses understand customers and tailor products and marketing to them. The problem is …
Customer Success Articles
Top 14 Customer Success Events and Conferences to Join in 2024
We’ve made a new list for 2025! Check it out here. The first month of 2024 is already gone! …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 13 – Matt Kelso
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Webinars and Podcasts
Laying the foundation: Masterful onboarding techniques in CS | Webinar
Custify’s first webinar episode of 2024 brought together two Customer Success experts, Hannah Dean, Senior CS Manager NEMEA …
Best Practices
Customer Insight Marketing: How to Use Data to Improve Customer Relationships
Few marketing tasks are as crucial (yet challenging) as uncovering the reasons behind customers’ thoughts and actions. Historically, …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 12 – Laura Litton
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Guides
The guide to product adoption and why CSMs need to care
What makes a SaaS successful? Is it the glorious reviews? The buzz the product created when it first …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 11 – Parker Chase-Corwin
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Guides
Streamlining QBRs eGuide: How to Deliver Valuable Customer Insights
Discover key strategies you can use today in our new eBook on how to streamline Quarterly Business Reviews.
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 10 – De’Edra Williams
In this new episode of the Mastering CS podcast, Irina Cismas, Custify’s Head of Marketing, sat down with …
Customer Success Articles
Challenges of Talent Acquisition and Retention in CS Teams
The Impact of CS in Today’s Businesses In today’s dynamic business landscape, Customer Success takes center stage, captivating …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 9 – Sadie Shepard
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Customer Success Articles
Top Trends in Personalized Customer Service in the Age of AI
According to the Forbes Advisor survey, more than half of businesses (56%) are using AI for customer service. …