Customer Success
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.
Top 14 Customer Success Events and Conferences to Join in 2024
The guide to product adoption and why CSMs need to care
Guides
Personalizing CX eGuide: How to make your customers feel special using a CSP
Creating personalized experiences for your customers doesn’t have to be complicated. With the right tools in place (such as CSP technology) to support you with your personalization initiatives, you can expect to see several time-saving benefits.
Customer Success
The Leadership Blueprint for a Customer-Centric Organization
Customer-centricity has become a hallmark of successful businesses in today’s highly competitive market. The tiny word “Customer-centricity” is …
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Customer Success
How Value Moments Drive Growth and Customer Success
Let us begin with a few eye-opening statistics. Emplifi reports that 61% of customers will pay at least …
SaaS Metrics
Top 10 Workflow Automation Tools
Companies invest heavily in recruiting, onboarding, and retaining top talent. In fact, according to an SHRM report, the …
Customer Success
Why Is Customer Success Important to You? CS Leaders Answer
We live in an age where the importance of customer success and its vital role within an organization …
Tools
Best Free and Paid Customer Success Tools Every CSM Should Use
Customer success managers have a lot of responsibilities. According to a recent study, 48% of CSMs surveyed said …
Customer Success
How an Upskilling Strategy Can Level Up Your CSMs
There’s no need to beat around the bush – SaaS is changing. We’re seeing it all around us. …
Best Practices
Winning the Customer Game: How Sales Intelligence Boosts Conversions
If you’re like most customer-facing companies, you’ll feel like you spend most of your time thinking about how …
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Tools
Top Project Management Tools for SaaS Teams
Missed communications, crossed wires, lost documents, deadline pushbacks – the threats of a mismanaged project lurk around every …
Webinars and Podcasts
Navigating the Goodbyes: Tactical steps for handling post churn | Webinar
It’s essential to have a process ready for when a client decides to leave. Our webinar will provide strategies to manage churned customers, ensuring a smooth transition and leaving the door open.
Guides
Improving Customer Communication for CS Eguide
Enhance your CS team’s customer communication. Discover strategies to boost engagement and reduce churn using a CSP in our free eBook.
Customer Success
CSM Ratio: One-to-Many vs One-to-One vs Many-to-One vs Many-to-Many
If you’ve ever been at a loss when deciding how many accounts to assign per CSM or vice-versa, …
Tools
Best user onboarding tools for 2024
It’s important to make a good first impression and for the SaaS customer journey, the onboarding process is …
Customer Success
How to Build a Churn Prediction Model that Works
Our lives in customer success are in a constant state of guesstimating our customers’ sentiment as to our …
Tools
Email Marketing Tools And Tips To Avoid The Spam Folder
Email marketing is crucial for client success. It directly bolsters business by enhancing client relations. However, there’s a …
Customer Success
CSP: The Catalyst for Customer Success in SaaS
Amidst the chaos of Google Sheets reports and CRM clutter, lies the catalyst for customer success in your …
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 15 – Keishla Ceaser-Jones
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
Customer Success
Customer Success Uncovered 2024 (CSM Insights Report)
Get the inside scoop on what CSMs really think about their jobs, salaries, and career prospects, as well as the current state of the customer success industry.
Webinars and Podcasts
Mastering CS – Candid Leader Insights – Ep 14 – Gillian Taylor
In our new episode of the Mastering CS – Candid Leader Insights podcast, Irina Cismas, Custify’s Head of …
SaaS Metrics
Best Marketing Data Platforms
Data is everything. It helps businesses understand customers and tailor products and marketing to them. The problem is …