Customer Success Articles
9 SaaS Customer Success Experts Reveal Their Best Advice
If you’re like many SaaS Customer Success professionals we know, you’re probably deep in 2020 planning. You have a lot … Continued
Customer Success Articles
Want A Better Customer Experience – Align Customer Success And Marketing
Most software-as-a-service (SaaS) companies implement customer success programs to reduce churn. But there’s a reason that McKinsey calls customer … Continued
Customer Success Articles
How To Start A Great Customer Success Program In 90 Days
Have you been charged with creating a customer success process at your company? Maybe you’re the first customer … Continued
Customer Success Articles
Customer Success Vs. Customer Experience — Is There A Difference
If you’ve spent any time reading about customer success (CS), you’ve probably noticed that it emphasizes crafting positive … Continued
Customer Success Articles
7 Ways SaaS Companies Can Increase Conversion Rates
Starting your SaaS was a daunting task, but the journey doesn’t end there. You’ve no doubt worked diligently … Continued
Customer Success Articles
The Importance Of Customer Success Documentation
Have you ever read a piece of professional documentation and thought, “Wow, that was very helpful and well … Continued
Customer Success Articles
How To Hire A Customer Success Manager The Right Way
Customer success managers improve the customer experience (CX) of any business. It’s probably the most essential part of … Continued
Features
Announcing The Segment And Custify Integration
We are excited to announce that Custify is now integrated with Segment. This opens up several possibilities to … Continued
Customer Success Articles
How To Set Up Your CRM For Customer Success
Of all software your company uses, your customer relationship management (CRM) solution might be the most important one … Continued
Best Practices
Create A Standout Customer Experience With Better SaaS Onboarding
After your sales and marketing team have done their jobs, you come to the first step of customer … Continued
SaaS Metrics
Overcome This Obstacle For Proactive Customer Success
We talk about proactive customer success a lot at Custify. Your customer success team should take action to … Continued
Best Practices
How Email Automation Can Drive Your Customer Success Program
“Automation” has been one of the hottest terms in marketing over the past decade or so. Especially in … Continued
Customer Success Articles
How SaaS Startups Can Implement Customer Success
Customer service is and has always been one of the most important facets of businesses – especially for … Continued
SaaS Metrics
How SaaS Startups Can Avoid Failed Payments
Subscription renewals are the heart that keeps the SaaS Startup body running. At the very core of the … Continued
Best Practices
14 Customer Retention Strategies For SaaS to Implement in 2026
Customer churn is the SaaS kryptonite and the bane of SaaS leaders’ existence. That’s why they’re constantly looking … Continued
Customer Success Articles
The Framework For Developing Customer Success Personas
How do your customers define success with your product / service? If you can’t answer that question immediately, … Continued
Best Practices
How To Move To A Software Subscription Model
While there are still plenty of traditional software vendors out there, the software subscription model is becoming more … Continued
Customer Success Articles
Customer Success + Sales Enablement = Better Customer Experience
Where does customer success live in your organization chart? Is it part of customer support? Marketing? Sales? Does … Continued
Customer Success Articles
5 Ways Content Can Boost Your Customer Success
Wouldn’t it be nice if your customer success managers (CSMs) had more time? They could work more closely … Continued
SaaS Metrics
Should SaaS Businesses Outsource Customer Success
Many customer-facing business functions get outsourced on a regular basis. Outsourced customer support is extremely common, technical teams … Continued