Features
Announcing The Slack and Custify Integration
If your company uses the popular workplace collaboration tool Slack, you’re in luck. Custify can now natively connect … Continued
Best Practices
9 Customer Success Automation Challenges And How to Handle Them
80% of customers say the experience a company provides is as important as its products and services. Still, … Continued
Best Practices
Shopify Onboarding Analysis: What Great Email Onboarding Looks Like
Shopify’s onboarding process should be an example for CSMs. After all, they wouldn’t have become the most popular … Continued
Best Practices
15 CSM’s Advice to Getting Jobs in Customer Success
Jobs in customer success are trending so here are 14 top-level customer success managers with some precious advice for those who want to start a career.
Customer Success Articles
Crisis Customer Engagement Plan And Playbooks
The recent crisis is disrupting businesses all around the world. Unless you’re providing a service that’s indispensable (like … Continued
Customer Success Articles
CS In Time Of Crisis – How to React & What to Do
Right now, we’re facing a truly unprecedented situation. The Coronavirus outbreak is affecting all of our lives, families, … Continued
SaaS Metrics
Customer Success Metrics You Should Track
Update: We have an newer version of this customer success metrics article here, which includes recently-trending CS metrics … Continued
SaaS Metrics
Announcing Our Hubspot And Custify Integration
We are excited to announce that Custify is now fully integrated with Hubspot. Our 2-way-integration allows users of … Continued
Customer Success Articles
20 Customer Success Courses & Certifications Every CS Manager Needs in 2026
Whether you’re planning to start a new career in customer success or upgrade the skills and knowledge you already … Continued
Best Practices
A New Way To Look At Customer Interactions
When to have a meeting, when to send a message, and when to automate The success rate on … Continued
Customer Success Articles
9 SaaS Customer Success Experts Reveal Their Best Advice
If you’re like many SaaS Customer Success professionals we know, you’re probably deep in 2020 planning. You have a lot … Continued
Customer Success Articles
Want A Better Customer Experience – Align Customer Success And Marketing
Most software-as-a-service (SaaS) companies implement customer success programs to reduce churn. But there’s a reason that McKinsey calls customer … Continued
Customer Success Articles
How To Start A Great Customer Success Program In 90 Days
Have you been charged with creating a customer success process at your company? Maybe you’re the first customer … Continued
Customer Success Articles
Customer Success Vs. Customer Experience — Is There A Difference
If you’ve spent any time reading about customer success (CS), you’ve probably noticed that it emphasizes crafting positive … Continued
Customer Success Articles
7 Ways SaaS Companies Can Increase Conversion Rates
Starting your SaaS was a daunting task, but the journey doesn’t end there. You’ve no doubt worked diligently … Continued
Customer Success Articles
The Importance Of Customer Success Documentation
Have you ever read a piece of professional documentation and thought, “Wow, that was very helpful and well … Continued
Customer Success Articles
How To Hire A Customer Success Manager The Right Way
Customer success managers improve the customer experience (CX) of any business. It’s probably the most essential part of … Continued
Features
Announcing The Segment And Custify Integration
We are excited to announce that Custify is now integrated with Segment. This opens up several possibilities to … Continued
Customer Success Articles
How To Set Up Your CRM For Customer Success
Of all software your company uses, your customer relationship management (CRM) solution might be the most important one … Continued
Best Practices
Create A Standout Customer Experience With Better SaaS Onboarding
After your sales and marketing team have done their jobs, you come to the first step of customer … Continued